Refund policy

Refund & Returns Policy

Last updated: 28 January 2026

Item Policy
Return window 30 days from order date
Condition Unused, original packaging, all accessories
Refund 100% of purchase price
Return shipping Customer pays
Processing time 24–48 hrs after we receive the item

What is the Returns Policy?

We want you to be confident shopping with EXXO.
If you are not satisfied with your purchase, you may return eligible items within 30 days of your order date for a full refund of the purchase price.

To be eligible for a change-of-mind return:

  • Items must be unused

  • Returned in original packaging

  • Include all accessories and manuals

Australian Consumer Law (Important)

This Refund & Returns Policy is in addition to your rights under the Australian Consumer Law (ACL).

If a product is faulty, damaged, unsafe, or not as described, you may be entitled to a repair, replacement, or refund in accordance with ACL.
These rights cannot be excluded or limited by this policy.

Who Pays for Return Shipping?

  • Change-of-mind returns: Return shipping costs are the responsibility of the customer.

  • Faulty, damaged, or incorrect items: Return shipping costs will be covered by EXXO, in line with Australian Consumer Law.

We recommend using a trackable and insured shipping service, as we cannot guarantee receipt of returned items without tracking.

How Do I Organise a Return?

  1. Contact us at hello@exxo.com.au with your order number

  2. We’ll confirm eligibility and provide return instructions

  3. Securely pack the item in its original packaging

  4. Send the return using a trackable shipping method

When Will I Receive My Refund?

Once your return is received and inspected, we will process your refund within 24–48 hours to your original payment method.

Please note: your bank or payment provider may take additional time to reflect the refund in your account.

Helpful Notes

  • Keep your order number handy for faster support

  • If your item arrived damaged or faulty, contact us before returning so we can assist promptly

  • For warranty-related questions, refer to your product documentation or contact us directly

Need Help?

If you have any questions about returns or refunds, contact us at:
📧 hello@exxo.com.au