Privacy Policy

Last updated: 18 August 2026

This Privacy Policy explains how EXXO collects, uses, stores and discloses personal information when you visit exxo.com.au, purchase a product or otherwise communicate with us.

The website is operated by EXXO Brands Pty Ltd (ABN 73 689 851 223), trading as EXXO (“EXXO”, “we”, “us” or “our”).

Our registered business address is 7/3 GDT Seccombe Close, Coffs Harbour NSW 2450, Australia. Orders are dispatched from our warehouse at 221 Gooderham Road, Willawong QLD 4110, Australia.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

Personal Information We Collect

The personal information we collect depends on how you interact with us and may include:

• Your name

• Email address

• Telephone number

• Billing and delivery addresses

• Account login details

• Order and transaction information

• Products you view, add to your cart, purchase, return or exchange

• Payment confirmation and payment-method information

• Messages, enquiries, reviews and other communications

• Device, browser, network and IP-address information

• Information about how you use and navigate the website

• Marketing preferences

• Information required to prevent fraud or comply with legal obligations

Payments are processed by approved third-party payment providers. EXXO does not directly store complete payment-card details.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, submit a form or contact us

• Automatically when you browse or interact with the website

• Through cookies and similar technologies

• From Shopify and other service providers that help us operate the website

• From payment, delivery, analytics, advertising and customer-support providers

• From social-media platforms or other third parties where you interact with EXXO

How We Use Personal Information

We may use personal information to:

• Process payments and fulfil orders

• Arrange dispatch, delivery, returns and refunds

• Create and manage customer accounts

• Provide customer service

• Respond to enquiries, complaints and requests

• Send order confirmations and service messages

• Improve our products, website and customer experience

• Personalise website content and product recommendations

• Detect and prevent fraud, misuse and security threats

• Maintain business and transaction records

• Comply with legal and regulatory obligations

• Enforce our Terms of Service and other policies

• Send marketing communications where permitted

We only use personal information for purposes reasonably connected with our business, as authorised by you or as required or permitted by law.

Marketing Communications

We may send promotional emails or other marketing communications where you have consented or where permitted by law.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or contacting hello@exxo.com.au.

Unsubscribing from marketing will not prevent us from sending essential communications about an order, account, payment, return or customer-service request.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels and similar technologies to:

• Operate and secure the website

• Remember your preferences and cart

• Understand website traffic and usage

• Measure advertising performance

• Personalise content and advertising

• Detect errors, misuse or fraudulent activity

You can manage cookies through your browser settings. Disabling certain cookies may affect how parts of the website operate.

How We Disclose Personal Information

We may disclose personal information to service providers that assist us with:

• Website hosting and ecommerce services

• Payment processing

• Warehousing, order fulfilment and delivery

• Customer support

• Email and communications

• Data storage and security

• Analytics and website performance

• Advertising and marketing

• Fraud prevention

• Professional, legal and accounting services

We may also disclose personal information:

• When you direct or authorise us to do so

• To comply with applicable laws, court orders or lawful government requests

• To investigate suspected fraud, misuse or unlawful activity

• To protect our rights, customers, systems or property

• In connection with a business sale, merger, restructuring or transfer

We do not sell personal information for monetary payment.

Third-party providers may handle personal information under their own privacy policies and legal obligations.

Shopify

Our store is hosted by Shopify, which provides the ecommerce platform used to operate the website and process transactions.

Information submitted through the website may be processed by Shopify and its service providers to provide, secure and improve Shopify’s services.

More information about Shopify’s handling of personal information is available in the Shopify Consumer Privacy Policy at:

https://www.shopify.com/legal/privacy/consumers

Privacy requests relating specifically to Shopify’s processing may also be made through Shopify’s Privacy Portal:

https://privacy.shopify.com

Advertising and Analytics

We may use analytics and advertising services to understand website activity, measure campaign performance and display relevant advertising.

These services may collect device identifiers, IP addresses, browser information and details about interactions with our website and advertisements.

Depending on your browser, device and location, you may be able to manage personalised advertising through your browser settings, device settings or the privacy controls provided by the relevant advertising platform.

International Disclosure

Some service providers may process or store personal information outside Australia.

The countries involved may vary depending on the service provider and its infrastructure.

Where personal information is disclosed overseas, we take reasonable steps appropriate to the circumstances to ensure it is handled consistently with applicable privacy requirements.

Data Security

We take reasonable administrative, technical and organisational measures to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure.

However, no online transmission or storage system is completely secure. You should not send sensitive or confidential information through unsecured communication channels.

If you create an account, you are responsible for keeping your login details confidential and notifying us if you suspect unauthorised access.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide products and services

• Maintain customer accounts

• Complete transactions

• Handle returns, disputes and enquiries

• Meet tax, accounting and legal obligations

• Prevent fraud and maintain security

• Resolve disputes and enforce agreements

When information is no longer reasonably required, we may delete it or remove identifying details, subject to applicable legal requirements.

Accessing and Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, email hello@exxo.com.au.

We may need to verify your identity before processing a request. In some circumstances, access may be limited or refused where permitted by law. If that occurs, we will explain the reason where required.

Deleting Personal Information

You may ask us to delete personal information where applicable.

We may need to retain certain information to complete transactions, comply with legal obligations, prevent fraud, resolve disputes or maintain necessary business records.

Children’s Privacy

Our website is intended for use by adults.

We do not knowingly collect personal information directly from children without the involvement or consent of a parent or guardian where required.

If you believe a child has provided personal information to us without appropriate consent, contact hello@exxo.com.au.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We do not control those third parties and are not responsible for their privacy, security or content. You should review their privacy policies before providing them with personal information.

Privacy Complaints

If you have a concern about how we have handled personal information, contact us using the details below.

Please provide enough information for us to understand and investigate the issue. We will respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner at:

https://www.oaic.gov.au

Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services or legal obligations change.

The current version will be published on the website with its latest update date.

Contact Us

For privacy questions, access or correction requests, deletion requests or complaints, contact:

EXXO Brands Pty Ltd
Trading as EXXO
ABN: 73 689 851 223

Registered business address:
7/3 GDT Seccombe Close
Coffs Harbour NSW 2450
Australia

Dispatch warehouse:
221 Gooderham Road
Willawong QLD 4110
Australia

Email: hello@exxo.com.au
Phone: +61 410 482 130
Website: exxo.com.au